[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.tassro.sk\/krizova-komunikacia-zaklad-uspechu\/#Article","mainEntityOfPage":"https:\/\/www.tassro.sk\/krizova-komunikacia-zaklad-uspechu\/","headline":"Kr\u00edzov\u00e1 komunik\u00e1cia – z\u00e1klad \u00faspechu","name":"Kr\u00edzov\u00e1 komunik\u00e1cia – z\u00e1klad \u00faspechu","description":"Hovori\u0165, myslie\u0165, nasl\u00facha\u0165 a by\u0165 otvoren\u00fd!Pr\u00e1ve toto je z\u00e1kladom \u00faspe\u0161n\u00e9ho podnikate\u013ea alebo mana\u017e\u00e9ra ale aj oby\u010dajn\u00e9ho \u010dloveka, preto\u017ee tieto schopnosti uplatn\u00edte v\u0161ade. Ak sa spr\u00e1vne nau\u010d\u00edme pracova\u0165 s na\u0161ou mys\u013eou, telom a re\u010dou, m\u00e1me vyhran\u00e9. Ka\u017ed\u00fd predsa chce by\u0165 vo svojom \u017eivote \u00faspe\u0161n\u00fd a spokojn\u00fd. V\u00e4\u010d\u0161inou sa u\u010d\u00edme z na\u0161ich ch\u00fdb, ale to je v […]","datePublished":"2017-02-28","dateModified":"2017-02-28","author":{"@type":"Person","@id":"https:\/\/www.tassro.sk\/author\/#Person","name":"tassro.sk","url":"https:\/\/www.tassro.sk\/author\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/3064f57e4a87acc15ee08ce03d01afdc2a328e3d2da280f2bcfaabcbd486d62e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/3064f57e4a87acc15ee08ce03d01afdc2a328e3d2da280f2bcfaabcbd486d62e?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"tassro.sk","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.tassro.sk\/wp-content\/uploads\/img_a280426_w2009_t1493437241.jpg","url":"https:\/\/www.tassro.sk\/wp-content\/uploads\/img_a280426_w2009_t1493437241.jpg","height":0,"width":0},"url":"https:\/\/www.tassro.sk\/krizova-komunikacia-zaklad-uspechu\/","wordCount":430,"articleBody":"Hovori\u0165, myslie\u0165, nasl\u00facha\u0165 a by\u0165 otvoren\u00fd!Pr\u00e1ve toto je z\u00e1kladom \u00faspe\u0161n\u00e9ho podnikate\u013ea alebo mana\u017e\u00e9ra ale aj oby\u010dajn\u00e9ho \u010dloveka, preto\u017ee tieto schopnosti uplatn\u00edte v\u0161ade. Ak sa spr\u00e1vne nau\u010d\u00edme pracova\u0165 s na\u0161ou mys\u013eou, telom a re\u010dou, m\u00e1me vyhran\u00e9. Ka\u017ed\u00fd predsa chce by\u0165 vo svojom \u017eivote \u00faspe\u0161n\u00fd a spokojn\u00fd. V\u00e4\u010d\u0161inou sa u\u010d\u00edme z na\u0161ich ch\u00fdb, ale to je v poriadku, pr\u00e1ve tie z n\u00e1s formuj\u00fa skuto\u010dn\u00e9 osobnosti. Ve\u010f aj plat\u00ed, ke\u010f urob\u00edte raz chybu, druh\u00fdkr\u00e1t ju u\u017e nesprav\u00edte. Ka\u017ed\u00fd sa u\u010d\u00ed v podstate cel\u00fd \u017eivot a niekde je to aj celkom z\u00e1bava.Priznajme probl\u00e9m Nikdy by sme nemali robi\u0165 m\u0155tveho chrob\u00e1ka alebo zat\u013aka\u0165. Pokia\u013e si s klientom neporozumieme, mali by sme sa sna\u017ei\u0165 na z\u00e1klade otvoren\u00fdch ot\u00e1zok zisti\u0165, kde je kame\u0148 \u00farazu. Inak mu zle porad\u00edme a nabud\u00face u\u017e nepr\u00edde. Navy\u0161e to bude pre n\u00e1s ve\u013emi zl\u00e1 reklama. Ob\u010das nie\u010do zabudneme alebo urob\u00edme zle. V tom pr\u00edpade by sme nemali panik\u00e1ri\u0165, ale sna\u017ei\u0165 sa v\u0161etko da\u0165 do poriadku a hlavne sa z\u00e1kazn\u00edkovi ospravedlni\u0165 a pon\u00faknu\u0165 napr\u00edklad protislu\u017ebu. V\u017edy by sme sa mali za svoje konanie by\u0165 schopn\u00ed postavi\u0165.Bu\u010fme r\u00fdchlej\u0161\u00ed ako konkurencia Klient n\u00e1m sk\u00f4r odpust\u00ed a pochop\u00ed, ke\u010f sa jeho probl\u00e9mom budeme zaobera\u0165 \u010do najsk\u00f4r a dok\u00e1\u017eeme ho r\u00fdchlo a k jeho spokojnosti vyrie\u0161i\u0165. Ak sa stane chyba, sme my t\u00ed prv\u00ed, od koho by mal dosta\u0165 t\u00fato inform\u00e1ciu s n\u00e1le\u017eit\u00fdm vysvetlen\u00edm a ponukou rie\u0161en\u00ed. Inform\u00e1cia mus\u00ed pr\u00eds\u0165 bezodkladne. Nesmieme nikdy sklama\u0165 jeho o\u010dak\u00e1vania!Overen\u00e1 a vecn\u00e1 komunik\u00e1cia T\u00e1to forma je ve\u013emi osved\u010den\u00e1. Klient nie je zvedav\u00fd na rom\u00e1ny a dlh\u00e9 pr\u00edbehy o ni\u010dom. Mierte k veci. Tak\u00e1 t\u00e1 om\u00e1\u010dka a chodenie okolo probl\u00e9mu ako okolo horkej ka\u0161e, veci rozhodne nesved\u010d\u00ed.\u010co sa stalo? \u00a7 Pre\u010do nastal probl\u00e9m a ako pred\u00eddeme jeho opakovaniu nabud\u00face? \u00a7 Ponuka rie\u0161enia – kedy a ako \u00a7 Ospravedlnenie a prevzatie zodpovednosti  Hlavne nezabudnite, \u017ee klient aj vy ste len \u013eudia a pokia\u013e s n\u00edm budete kona\u0165 slu\u0161ne a \u00fastretovo ur\u010dite sa spolu dohovor\u00edte. Bude v\u00e1s bra\u0165 ako profesion\u00e1la a r\u00e1d v\u00e1s potom odporu\u010d\u00ed svojim zn\u00e1mym.                                                                                                                                                                                                                                                                                                                                                                                        4.1\/5 - (8 votes)        "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Kr\u00edzov\u00e1 komunik\u00e1cia – z\u00e1klad \u00faspechu","item":"https:\/\/www.tassro.sk\/krizova-komunikacia-zaklad-uspechu\/#breadcrumbitem"}]}]